MEANING OF KEY WORDS “We”, “us, “our”, means “You”, “your” means the person ordering products under these terms and conditions. “Working days” means all days other than Saturdays, Sundays, and Public Holidays. “Product” means the product or products you have ordered from us.

ABOUT PNEUMASPRINGS.CO.UK We are operated and managed by Pneuma Springs Limited, 7 Groveherst Road, Dartford, Kent DA1 5JD. Registered in England and Wales: number 04690406

THE AGREEMENT (CONTRACT) BETWEEN YOU AND US After you place your order we email you a summary of your order. Once we’re about to send out your order, we debit your payment card with the total cost of the items we’re sending you. If you paid with a Gift Card we will charge the card when you place the order.

The contract between us is only created once we send you the products you ordered, and not before. It means we have accepted your offer and fully communicated this to you. You may cancel any order prior to the point at which we email you to confirm dispatch of your order (in certain circumstances your right to cancel continues until 30 Calendar days after the day of delivery). See Cancelling Orders below Though we check our system frequently to try and avoid errors, things can occasionally go wrong with the ordering process. If we make a mistake we will do our best to put things right as quickly as we can, with as little inconvenience to you as possible. We do however reserve the right to cancel any order for any reason at any time prior to dispatch, for example (but not limited to) where there is an obvious material mistake in the price or product information. All orders are made subject to these terms and conditions.

CUSTOMER SERVICE We aim to give you outstanding service. If you have any comments or complaints, contact our Customer Services team:

YOUR PRIVACY WHEN YOU SHOP ONLINE WITH US Please refer to our Privacy Policy.

AVAILABILITY OF PRODUCTS We update our availability information regularly but occasionally a product may run out between updates. We do our best to dispatch your products within the lead time shown on the product page when you order. If this is not possible, your order will be sent out as soon as the goods become available. If we can’t supply your order within 30 days, we will cancel the order – except for products that have not been published or released yet. The

dispatch and delivery times shown are approximate and delays can sometimes occur. Delivery times are based on Working days (Monday-Friday, excluding Public Holidays). We will email you as soon as your order is ready to be dispatched.


must be over 18 to use By placing an order you confirm that you are at least 18 and legally capable of entering into a binding contract. When you place an order this means you are aware of any age restrictions on the products and agree that you are old enough to buy them.
DELIVERY RESTRICTIONS Certain products are subject to delivery restrictions. You will find details of any delivery restriction displayed on the product page.

PO Box addresses: in some instances we may not be able to deliver parcels to PO Box address – we will let you know if there is an issue.

PRICES AND VAT Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law. Delivery charges are extra and are shown during checkout.

We make every effort to ensure the prices on our website are correct but we can sometimes make a mistake. If we notice a material price mistake before we dispatch something you have ordered, we will ask if you want to pay the correct price or cancel your order. If we do not hear from you, we will cancel your order. We reserve the right to change prices listed without notice. All orders for products are subject to availability. We reserve the right to refuse to supply to any individual or company.
PROMOTIONS AND DISCOUNTS All promotions are subject to availability. Prices and promotions change a lot online. We will always charge you the price we gave you when you placed your order, even if a promotion is subsequently withdrawn.

  • Book discountsare taken off the recommended retail price or cover price (RRP).

The products that qualify for the multi-buy discount will be shown in your basket. The extra discount will be applied automatically to your total basket price. You cannot cancel a single item that you bought as part of a multi-buy promotion – you need to cancel all of the promoted products.

PAYMENT DETAILS All product prices and delivery charges are shown in UK pounds sterling. We accept payment by accept all major cards. Your card will only be charged when the items in your order are ready to be dispatched. On rare occasions when we go to pick your item(s) we may find that it is damaged or we do not have the item in stock. In these circumstances, we will have charged your credit / debit card expecting to dispatch your item(s). Therefore, we will refund the order. Your statement will show a charge and refund in short succession. If your order is spilt into multiple deliveries, we add the delivery charge to the first item(s) we send you. You are only charged for each additional item in your order when it is sent. We also accept payment by PayPal. When you pay with PayPal we charge the card when you have placed the order. If we are unable to fulfill the order we will refund your PayPal account.

CANCELLING ORDERS You can cancel your orders under 2 different circumstances:

  1. 14 Calendar day cooling off period for certain items ordered online 2. Faulty goods
  1. Your legal ’14 day cooling off period’ cancellation rights

UK consumers and consumers from the rest of the European Union have the right to cancel contracts for the purchase of items within fourteen (14) calendar days of the day after receipt of the ordered goods. This policy does not apply to the following goods, which are exempt from the right to cancel:

  • periodical(s) or magazine(s)
  • Magazine Gift Packs or Experience Gift Packs which have been activated.
  • Digital products such as CDs, DVDs, or computer software where the holographic seal and/or shrink-wrap has been unsealed.
  • Products made to your specification i.e. personalised
  • perishable goods

Once you have let us know, you then need to return the unwanted Products to us (preferably in their original packaging or otherwise adequately packaged) as soon as reasonably practicable.

Return by post: The return is at your own risk and at your own cost and we will not refund your costs in returning the item to us and other services provided to you in connection with the purchase such as recorded or courier delivery. Include the reason for the return, your order number and your email address or telephone number. We may withhold refund until the item(s) are returned (or evidence of return is provided by you). This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

  1. Faulty or misdescribed Goods

You should inspect any Product(s) you purchase from the website as soon as you can after delivery and notify us if you consider they are defective as soon as possible. If a Product is incorrect, faulty or defective you are entitled to either:

During the first 30 days after the delivery date

  • 1: ask us to reimburse the price paid for the relevant Product(s) to the credit, or debit or Gift card used to purchase the goods.

During the first 6 months after the delivery date:

  • 2: ask us to repair the Product(s) at our own expense;
  • 3: ask us to supply replacement Product(s) free of charge

If you are sending something back that’s faulty or incorrect due to our error, we will refund the return postage costs to your payment card, but not in other circumstances. If the item is not working, refer to any warranty information relating to it. It may be quicker for you to get a replacement product direct from the manufacturer rather than by returning it to us. You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens advice Consumer Service on 03454 040506) or your local Citizens Advice Bureau. Our Customer Service Team will also be able to advise you – email them at

LIMITATION OF LIABILITY If either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms. Nothing in these Terms shall exclude or limit our liability for:

  1. death or personal injury resulting from our negligence; 2. death, personal injury or damage to property caused by a defective Product; 3. fraud or fraudulent misrepresentation; 4. breach of the term implied by section 12 of the Sale of Goods Act 1979; 5. breach of the terms implied by sections 9, 10 and 11 of the Consumer Rights Act 2015 (that Products we sell will: (a) correspond with any description we provide; (b) be fit for purpose and (c) be of satisfactory quality); 6. breach of the terms implied by section 2 of the Sale of Goods and Services Act 1982 (that you will have quiet possession of Products you purchase and that Products you purchase will be free from encumbrances).

Subject to the above, our total liability to you for all and any damages, losses, and causes of action shall not exceed the total of the amount paid by you, if any, for accessing the Website, purchasing the Products and/or using the Services provided via the Website and any foreseeable consequential loss or damage you may incur as set out above. If you need more information about what the laws referred to say, please contact us. Depending on your question we may suggest that you obtain free legal advice from Trading Standards or the Citizens Advice Bureau (Citizens Advice Consumer Services).

SEVERABILITY If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected. If any invalid, unenforceable or illegal provision of these terms would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

GOVERNING LAW These terms and conditions and any contract between us are governed by English Law and we both agree to the non-exclusive jurisdiction of the English Courts.

STATUTORY RIGHTS Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards department or Citizen’s Advice Bureau.

DISCLAIMER and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature, details of which appear on this site. All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, “as is” and without warranty of any kind. All product(s) are ordered subject to availability, and prices quoted by are subject to change. Should a price change, we will contact you by email and ask if you wish to proceed. You will have no obligation to purchase the product(s) at the new price quoted. We reserve the right not to sell to customers for re-sale purposes. Prices advertised online by are valid only when purchasing items from Prices may differ from those advertised by other parts of the Pneuma Springs Ltd; orders placed in store will be charged at the selling price in store. Although using security software offered by our payment service providers, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by All

brand names, product names and titles used in this site are the trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders’ rights.